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Terms & Conditions
All the terms and conditions for the store.

This is our Terms and Conditions. Long? Perhaps. But it’s important and, in combination with our and our Privacy Policy, it lays out exactly what is legally expected of everyone who uses our services.

Welcome to Kinzzi

Kinzzi is an online marketplace and creative community.

Please read these Terms of Use carefully before using the website and services offered by Kinzzi. They set forth the legally binding Agreement for your use of the website at http://www.Kinzzi.com (the “website”) and all services provided by Kinzzi. 

 

Kinzzi Creative Community Portal
Licensed no. 861032

 

GENERAL TERMS & CONDITIONS

Kinzzi maintains the www.kinzzi.com website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the www.kinzzi.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Kinzzi reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Kinzzi may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

 

By using the Site you expressly agree to be bound by these Terms of Use and the www.kinzzi.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing the use of the Site.

 

Limited license

 

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Kinzzi may change, suspend, or discontinue any aspect of the Site at any time. Kinzzi may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

 

Site operation

 

United Arab Emirates is our Country of Domicile. Kinzzi controls this Site from the U.A.E. Kinzzi makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

 

Applicable law

 

The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

You agree that the fact that these terms of use are in electronic format does not affect in any way their validity or enforceability.

These terms of use help to ensure a safe and reliable marketplace for buyers and vendors. If you have any questions, please contact us.

TERMINOLOGY

In these terms of use, the following expressions have the meanings set out alongside:

‘account’ means an online Kinzzi account maintained by a member

‘buyer’ refers to any person purchasing an item listed on the website

‘intellectual property rights’ means any and all trademarks, rights in designs, trade, business or domain names, copyrights, future copyrights, patents, rights in databases (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing) rights in inventions, know how, trade secrets and other confidential information and all other intellectual property rights of a similar or corresponding nature that may now or in the future subsist in any part of the world, belonging to Kinzzi;

‘item’, ‘items’ means goods that may be bought or sold through Kinzzi

‘listing’ means the registration and recording of an item on the website

‘member’ means a registered member/vendor/buyer/creative/user of Kinzzi

‘vendor’ refers to any person placing a listing on the website

‘services’ means any one or more of the services offered by Kinzzi, including but not limited to the sale or purchase of items and, communication facilities

‘we’, ‘us’, ‘Kinzzi’ and ‘our’ refers to Kinzzi

‘website’ means the Kinzzi website: http://www.Kinzzi.com

‘you’ ‘user’ and ‘your’ refers to you

Alteration of terms

Kinzzi reserves the right to update, supplement and/or amend these terms of use at any time without the need to provide prior notice. Amended terms of use posted on the website will be effective immediately. You are responsible for ensuring that you are familiar with the latest terms of use. Continuing to use the website represents your acceptance of the terms of use as amended.

Representations by you

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Kinzzi through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Your Use of the Website

 

While using the website, you agree not to interfere with or attempt to interfere with the proper working of the website or any transaction being conducted on the website or to gain unauthorized access to any part of the website.

We reserve the right to establish such limitations as we may deem appropriate, at our sole discretion, with respect to your usage of the website and such limitations may include but will not be limited to, limitations regarding the period of time that any listed content may remain on the website as well as the number of listed items and the file size of such listed items.

Permitted use

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Kinzzi to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Kinzzi to do so. The content and software on this Site is the property of Kinzzi. The cardholder must retain a copy of transaction records and Merchant policies and rules.

 

Your Account

 

If you use Kinzzi Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

 

Purchases

 

Kinzzi accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Kinzzi. All refunds will be made onto the original mode of payment.

 

Office foreign assets control (ofac) sanctioned countries

 

Kinzzi will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

 

No commercial use

 

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Kinzzi’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Kinzzi will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

 

Links and search results

 

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Kinzzi has no control over these sites or the content within them. Kinzzi does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Kinzzi does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Kinzzi for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@Kinzzi.com.

 

Copyright policy

 

Kinzzi may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

 

Intellectual property

 

Although Kinzzi is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Kinzzi’s system. The On-line Materials are Kinzzi’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Kinzzi, except as expressly and specifically permitted under these Terms of Use.

 

The On-line Materials are and will remain the exclusive property of Kinzzi. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Kinzzi. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Kinzzi.

 

You acknowledge and agree that Kinzzi will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Kinzzi’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Kinzzi or perfect these rights, titles or interests in Kinzzi’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. KINZZI MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. KINZZI ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. KINZZI SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF KINZZI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF KINZZI WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

 

Violation Of Terms Of Use

 

You understand and agree that in Kinzzi’s sole discretion, and without prior notice, Kinzzi may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Kinzzi believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Kinzzi, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Kinzzi for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Kinzzi may release user information about you if required by law or subpoena.

We reserve the right to revoke your usage of the website at any time without notice if we determine you to be in breach of any of these conditions:

  • You must not abuse or harass other members or send unwanted messages or emails to any members.

  • You must not impersonate any other person and/or entity.

  • You are responsible for any data, text, information, screen names, graphics and photos that you submit on the website and, you shall be responsible for ensuring that any such data, text, information, screen names, graphics and photos do not contain any computer viruses or any software that is malicious or technologically harmful.

  • You may not use the website for illegal or unauthorized purposes. By registering on the website you agree to comply with all local laws regarding online conduct and acceptable content.

  • You shall not list contact details, including your website address, email address and phone number, within listings or messages posted on Kinzzi

  • You must not direct shoppers to another online selling venue or physical shop to purchase the same items as listed in your Kinzzi shop.

  • You must not arrange a transaction outside of the Kinzzi process or otherwise seek to avoid sales commission.

  • You are responsible for paying your own VAT if you are required to do so as required by the law.

  • All listings must be in English and must state prices in UAE Dirhams.

  • Cardholder must retain a copy of transaction records and Merchant policies and rules.

  • Your usage of the website must not contravene any of the laws, rules, regulations, social norms, customs or commercial practices of the United Arab Emirates or be deemed to be illegal and/or inappropriate.

 

Indemnity

 

You agree to indemnify and hold Kinzzi, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

 

Licence Granted To You

 

By providing materials to Kinzzi, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Kinzzi an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Kinzzi may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Kinzzi for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Kinzzi. Any communication or materials you send to Kinzzi will be treated as non- confidential and non-proprietary and may be disseminated or used by Kinzzi for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

 

Advertising

 

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Kinzzi is not responsible for the acts or omissions of any advertiser or sponsor.

 

Severability

 

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

 

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

 

Limit of Liability

To the maximum extent permitted by law, we hereby expressly disclaim and exclude liability for any damage whatsoever including, without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by you or any user in connection with the website or in connection with the use, inability to use, or the results of the use of the website, any websites linked to it and any information or listing posted on the website, including, without limitation any liability for loss of income or revenue, loss of business, opportunity loss, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and any other loss or damage of any kind whether or not foreseeable, howsoever arising whether or not caused by a negligent act or omission.

In particular, we shall not be liable or responsible in any way for any damages, loss, cost or consequence resulting to you or a third party from the use or the inability to use the website, services or goods acquired through the website or any viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on the website, or on any website linked to it.

 

BUYING & SELLING

The Kinzzi website is a venue to enable members to buy and sell handmade, artisan and unique items. When an item is purchased on the website, the order is placed with the vendor of the product and not Kinzzi. Kinzzi makes the items available for sale, takes the order and collects the payment as the agent of the vendor and not on our own behalf. Upon the sale of an item, the contract is formed between the buyer and the vendor directly.

You acknowledge that we do not monitor, verify or approve listings, and that you are solely responsible for evaluating and verifying the accuracy of any listing posted on the website.

Kinzzi is not responsible or liable for any misconduct of any of its members. All contact between you and other members, including any transactions or messages, is entirely at your own risk. We are not responsible for the ownership, content, quality or legality of items sold or listed on the website or for the accuracy of listings or ability of members to complete a transaction.

Kinzzi reserves the right to remove content (including images, items and item descriptions) and accounts containing content that we consider to be unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or any of Kinzzi’d terms.

We reserve the right to alter or terminate our services and to refuse service to anyone for any reason at any time.

As your use of the website is conducted electronically, you agree that we may communicate with you electronically for all aspects of your use of this website, including sending you electronic notices.

Images uploaded to the website may be used by Kinzzi for the purpose of promoting the website and in this respect you grant us the license to use images you upload on the website for our promotional material.

Selling

The following rules apply to vendors for listing items for sale on Kinzzi:

  • We reserve the right to approve or disallow any members from selling their products on the website at any time, at our sole discretion and without having to provide any reason.

  • Selling items on the website is only available to approved users.

  • You must not list anything that is illegal, offensive (including anything of defamatory, pornographic, or racially or ethnically objectionable nature), stolen or unsafe. Further, you must not list anything which infringes copyright or other intellectual property rights or any item of which the sale is prohibited by or violates any law. In the event that you are aware of any content that infringes the intellectual property rights of a third party or that is listed in contravention of these terms of use, please contact us.

  • You agree that we shall have the right to remove, without the need for any warning or notice, at our sole discretion, any items that infringe of any party’s intellectual property rights, are deemed inappropriate or illegal.

  • The vendor must be legally entitled to sell the item listed for sale on Kinzzi. You must hold the intellectual property rights for any text and images you include in your listings.

  • The item must be in your possession. Listings must be withdrawn if the item is no longer available. You must not place multiple listings for a single item.

  • Items must be handmade or artisan, independent and unique in nature. Mass-produced items do not qualify for listing on Kinzzi and will be removed.

  • Kinzzi reserves the right to remove any item that is deemed to be unsuitable for sale on the Kinzzi website. The decision to remove any item is final. Refunds for any item removed from sale are at the discretion of Kinzzi, however, as a general rule, refunds will not be offered.

  • Any member who repeatedly lists items that are not suitable for sale on Kinzzi will have their membership revoked.

  • Each registered shop front at Kinzzi is responsible for collecting and paying their own VAT if they are required to do so as required by the law. It is your responsibility as a vendor at Kinzzi to ensure that you are VAT compliant. 

We do not sell any item listed on the website directly, we collect payments only as an agent of the vendor and as such we do not guarantee any item listed on the website or any transaction between a buyer and vendor. We do not process transfer of ownership on behalf of buyers or vendors, or warehouse, store, ship or deliver any item listed on the website.

You will not hold us responsible for other users’ actions or inactions, listings or breaches and we are not obliged to participate in any dispute between you and other users of the website.

We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users’ listings, the ability of vendors to sell items, the ability of buyers to pay for items, or that a buyer or vendor will actually complete a transaction or return an item.

Responsibilities Of The Vendor

  • The vendor must ensure that the item listed for sale is not in breach of the rules listed above.

  • The vendor must ensure that the item listed for sale is available for purchase by a buyer.

  • The vendor must ensure that the item is described accurately and completely. All relevant information about the terms of sale, shipping methods and shipping costs must be provided. All items must be listed in an appropriate category.

  • When an item is sold the vendor is to ensure that reasonable communication is made with the buyer in order to complete the transaction.

  • The vendor is responsible for appropriately packing and shipping the item to the buyer to ensure that it is received promptly and in good order. The vendor must send all items by registered and insured delivery.

  • The vendor is responsible for shipping the item to the buyer within a reasonable time frame. Kinzzi recommends shipping within 48 hours of confirmation of a sale.

  • Any vendor who is determined to have received payment for an item but fails to deliver it will be banned from Kinzzi.

  • The vendor must ensure that they are VAT compliant in accordance with the law.

Buying

Responsibilities Of The Buyer

  • When clicking on the ‘Proceed to Checkout’ link of any item the buyer is entering into an agreement with the vendor to purchase that item. You must complete the transaction in the manner specified. By purchasing an item you state that you have the legal right to enter into and complete the transaction.

  • When a successful purchase has been made the buyer is responsible for making relevant communications with the vendor in order to complete the transaction.

  • The buyer is responsible for ensuring their shipping address is specified correctly when making a purchase on Kinzzi.

  • The buyer must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from the website and pay any associated fees or charges.  The importation or exportation of certain goods to a buyer may be prohibited by certain laws. Kinzzi makes no representation and accepts no liability in respect of the export or import of goods listed on the website.

Fees & Accounts

Terms and conditions relating specifically to Kinzzi fees and accounts are as follows:

You are responsible for ensuring you are familiar with Kinzzi’s fees before listing an item for sale.

A commission fee is charged to the vendor on the VAT inclusive product and shipping price by Kinzzi when a successful sale is made. This fee will be deducted from your account.

  • On approval of becoming a vendor details of the commission fees will be made available to you.

  • Kinzzi reserves the right to alter any of our fees at any time. You will be notified of any changes to the fees by email.

  • Accounts will be balanced by Kinzzi on a monthly basis.

  • On termination of your membership, Kinzzi will refund the balance of your account as applicable. If your membership is terminated for breach of Kinzzi’s Terms of Use, refunding the balance of your account will be at our discretion. Overdrawn amounts in your account balance must be settled immediately. Kinzzi reserves the right to take action against you to recover outstanding debts. You are liable for any expenses incurred by Kinzzi in the collection of this debt.

RETURNS & EXCHANGES

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and neither vendors nor Kinzzi shall be liable for their loss or destruction.

Returns

We hope you love your purchase, but we understand that some things just don't work out as planned. We urge all our vendors to provide the best service and customer satisfaction but as each vendor is selling directly to you they each have their own policy - we encourage you to view them before purchasing. You can find the vendor’s returns, exchange and refund policies on the listing page under Delivery & returns.

Made-to-order and customizable items cannot be exchanged or returned.

Exchanges

Each vendor on Kinzzi is responsible for their own policies regarding refunds and returns. If the vendor policy does except exchanges you will have to place a new order and follow the return guidelines of the shop you have purchased from to return your order separately. If a vendor will offer an exchange for the item or alternatively a refund or store credit for the net value of the item will be issued by Kinzzi. The item must be returned to the vendor with all labels attached and wrapped in the original packaging within the number of days stated on their brand page. Any items accepted for return must not be used or reduced in value on your part.

Policies vary from vendor to vendor. Before purchasing, review their returns & exchanges policy. You can find the vendor’s policies on the listing page under Delivery & returns.

Refunds

Once the vendor receives your item, they will inspect it and notify you that they have received your returned item. The vendor will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund via the original method of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please be aware that policies vary from vendor to vendor.

Before purchasing, review the vendor’s returns & exchanges policy. You can find the vendor’s policies on the listing page under Delivery & returns.

Specific questions about a vendor’s policies are best answered by the vendor. Contact the shop with any questions about their policies.

We urge all our vendors to provide the best service and customer satisfaction we encourage you to view them before purchasing. You can find the vendor’s returns, exchange and refund policies on the listing page under Delivery & returns.

If you change your mind, a return or refund will not be offered. Made to order and personalized items cannot be returned after purchase. Please remember that because of their handmade / artisan nature, some items may vary slightly from the images shown on the website.

Although these general terms govern the operation of Kinzzi, each vendor does have their own specific shop policies regarding returns and refunds, customized to suit the types of items they sell. Before making a purchase, please check the vendors’ shop policies so you can make an informed purchase.

In the unlikely circumstance that a product you have purchased is not available or out of stock, a refund or store credit to the same value will be offered to you.

KINZZI’S CANCELATION POLICY

Customers can cancel their order within 6 hours from the time of placing the order online; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 60days for the refund transfer to be completed.

DELIVERY & SHIPPING POLICY

We are based in Dubai, UAE. However, our vendors are from all around the world, shipping their products to you directly. Our vendors each have their own shipping policy laid out at the bottom of their page. We would encourage you to refer to it to see if they ship to where you are. 

The vendor you have placed your order will ship directly to you. They may or may not employ the help of Kinzzi’s preferred logistic partners, however, either way they will ensure that your order reaches you safely and in good time. Once an order has been placed, you will receive a confirmation email detailing your address and other information for you to check. After this, all you have to do is wait to receive your exciting package soon. Avoid any delivery delay by providing your correct full address along with your contact details.

Kinzzi is dedicated to delivering you the fastest and most reliable shipping available.

 However, each vendor on Kinzzi determine their own delivery time and method, and each shop has different options. Please be conscious that many products are hand-crafted order or in small batches– each design takes time to complete to achieve the highest quality. Before purchasing, we encourage you to review the designer’s delivery policy. You can find the shop’s policies on the listing page under Delivery & returns.

You can track your delivery. You will receive an email with the tracking number which you can use to track your order. 

Orders may face custom clearance charges and import duties. This varies widely depending on the policies of the country of origin as well as those of the destination country, both of which are beyond the vendor’s ambit and control. 

Whether the customer has to pay these charges or not is also dependent on several factors such as where they live (every country has a different policy on customs and import duties), the size of their package and how much it weighs. 

Our vendors ship directly to you. This means that if you have ordered from two different shops then you will receive two different parcels. 

VAT (Value Added Tax) is applied according to the country the vendor resides in. Hence, it will apply across all orders. 

WARRANTIES & LIABILITY

All express or implied warranties, representations, statements, terms and conditions relating to these terms of use or this website that are not contained in these terms of use are excluded to the maximum extent permitted by law.

In particular, and without limiting the above paragraph, while we endeavor to provide a convenient and functional website, we do not guarantee that your requirements will be met or that your use of this website will be uninterrupted, error-free or that this website or the server from which it operates them are free of viruses or other harmful components. We cannot be responsible for any loss, corruption or interception of data sent to or from our website which occurs outside of our computer systems (such as those which occur while being sent over the internet). We recommend that you install and use up to date antivirus and firewall software on your computer.

You hereby warrant and confirm that you have the capacity and ability to agree to these terms of use and to carry out your obligations as set out in these terms of use.

You warrant that any material you upload onto the website shall not infringe the intellectual property rights of any third party.

You warrant, confirm and undertake that you will comply with all applicable laws, which you shall have the sole responsibility of familiarizing yourself with.

Posts, Feedback & Messages

Listings, images, posts, feedback and messages must not contain contact details of any kind, including web addresses, email addresses and phone numbers, and must relate to a specific purchase or sale.

Feedback and messages posted on Kinzzi must not contain offensive, defamatory or inappropriate language.

Kinzzi is not responsible for any of the opinions expressed in messages or feedback posted on the website and members have full legal responsibility and liability for their comments.

Kinzzi reserves the right to monitor messages posted on the website by any member.

Governing Law & Dispute Resolution

These terms of use are governed by the laws of Dubai, United Arab Emirates.

In the event of any dispute between you and us, we shall first attempt to resolve it amicably and in good faith. In the event that it is not possible to resolve any such dispute, then we agree that either one of us may refer any dispute arising out of or in connection with these terms of use, including any question regarding its existence, validity or termination, to be finally settled by binding arbitration by one (1) arbitrator in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

The seat of arbitration shall be in Dubai and the arbitration shall be conducted in the English language and the arbitration award shall be final and binding on the parties.

Events Beyond Our Control

We shall have no liability to you for any failure, breach or any delay of any nature whatsoever that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of information communication technology systems or network access, flood, fire, explosion or accident.

Gift Cards

When you purchase a gift card or redeem a gift card to make a purchase at Kinzzi.com, you agree to be bound by the terms and conditions above as well as the special conditions relating to gift cards below.

  • By purchasing and/or redeeming a gift card you are deemed to have read and understood Kinzzi’s terms and conditions and agree to be bound by them.

  • Gift cards are an arrangement between Kinzzi and you and not the vendors. Gift cards from Kinzzi.com can be redeemed only at Kinzzi.com towards the purchase of items, and the associated shipping, which are currently listed on the website.

  • Gift cards cannot be purchased in conjunction with other items from Kinzzi.com in the same transaction.

  • Gift cards cannot be used to purchase other gift cards.

  • Kinzzi shall not be responsible if a gift card is lost, stolen, destroyed, deleted or used without permission.

  • Kinzzi cannot be held responsible for gift cards that cannot be delivered as a result of the recipients’ spam filter, mailbox capacity or any other factors outside out control.

  • Gift cards must be redeemed within 6 months from the date of purchase and will then expire. Gift cards in full or part are not redeemable for cash or transferable.

  • Purchases of gift cards are final and cannot be cancelled or refunded.

  • Printable PDF gift cards are dispatched by email to the designated email account as soon as the payment for the card has been received.

  • It is the responsibility of the buyer to ensure that the delivery email address entered is correct. Kinzzi cannot be responsible for the incorrect delivery of cards due to an error by a customer.

  • Kinzzi’s standard payment methods apply for the purchase of gift cards. All gift cards are in UAE Dirhams (AED).

  • The unique code stated on the gift card will need to be entered at the checkout to redeem it.

  • If the items purchased total less than the value of the gift card, the card will be voided and the remaining balance will not be held against the card code.

If the items purchased exceed the value of the gift card, the balance must be paid at the checkout when the card is redeemed.

PRIVACY POLICY

INFORMATION GATHERED BY WWW.KINZZI.COM. This is www.Kinzzi.com’s (“www.Kinzzi.com”) online privacy policy (“Policy”). This policy applies only to activities www.Kinzzi.com engages in on its website and does not apply to www.Kinzzi.com activities that are "offline" or unrelated to the website.

 

www.Kinzzi.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the www.Kinzzi.com website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the www.Kinzzi.com website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to www.Kinzzi.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

 

Use And Disclosure Of Information

 

Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

 

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

 

Cookies

 

Cookies are small bits of data cached in a user’s browser. www.Kinzzi.com utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

 

www.Kinzzi.com may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide www.Kinzzi.com with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

 

www.Kinzzi.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. www.Kinzzi.com may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if www.Kinzzi.com files for bankruptcy, or there is a transfer of the assets or ownership of www.Kinzzi.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

 

Security

 

www.Kinzzi.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.Kinzzi.com cannot guarantee the security of any information that is disclosed online.

 

Other Websites

 

www.Kinzzi.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

 

Minors

 

www.Kinzzi.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the www.Kinzzi.com website or services, and www.Kinzzi.com requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, www.Kinzzi.com does not knowingly distribute personal information regarding minors under the age of 18.

 

Corrections And Updates

 

If you wish to modify or update any information www.Kinzzi.com has received, please contact info@www.Kinzzi.com.

 

Modifications Of The Privacy Policy

 

www.Kinzzi.com. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Cookies Policy

It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

We use cookies and similar technologies (“Cookies”) on www.Kinzzi.com for identification, analysis and advertising purposes. By using our Site, you consent to the storing and accessing of Cookies on your device.

This cookie policy (“Cookie Policy“) is intended to inform you how we use Cookies to assist you in making informed decisions when using the Site. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Terms and Conditions. 

Cookies are very small text documents or pieces of software code, which often includes an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your PC or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through Cookies include the date and time of visits and how you are using the website.

Most of the cookies we use are session cookies, which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than one page of our site, for example. We do use some cookies that remain on your computer after you quit your browser. This kind of cookie enables our system to recognize that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to two years, after which they will be automatically deleted. These cookies allow us to collect and analyze data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you a fun, easy shopping experience on a website that is tailored to your tastes.

The cookies used by Kinzzi.com are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymized information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.

By submitting data to us using the Site, you consent to our use of your data in the manner set out in this Privacy Policy to verify your identity.